Terms and Conditions
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Questions:1. Are bed linen and towels provided in the apartment?
2. Are the prices per person or per apartment?
3. Are there any taxes?
4. How much do I pay to make the booking?
5. How and when do I pay the rest of the money?
6. What is the deposit I have to pay on arrival?
7. Is there an extra charge for cleaning?
8. How often are the apartments cleaned?
9. Where will we get the keys?
10. What time can we arrive / depart?
11. Who will meet us at the apartment?
12. Are there extra charges for gas, electricity
or water etc?
13. What is the minimum stay?
14. What is your cancellation / modifications policy?
Answers:
1. Bed linen and towels are provided in all of
our apartments at no extra charge, but they will not normally be changed or cleaned during your stay. If your stay is for more than 7 nights, we will normally provide one change of sheets and towels free of charge during the stay.
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2. Prices shown are per apartment per
night. The price is not affected by the number of people staying
in
the apartment, but apartments have a capacity as shown on the website,
and may not be booked for greater numbers without our consent.
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3. No. All taxes are already included in the price.
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4. To make a booking you need to pay
a downpayment of the total charge plus taxes. This is calculated
automatically
for you when you make the booking online. This is non-refundable.
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5. The remaining of the balance is payable on
arrival in cash.
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6. On arrival you will also be asked for 150 euros in Barcelona, 200 euros in Rome, Monthly rentals 500 euros as a deposit against damage made during your stay. This normally should
be in cash, and will be returned in full when you leave the apartment,
assuming it is undamaged of course!
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7. There is no extra charge for cleaning. The apartment will be clean when you arrive, but it will not be cleaned during your stay. When you depart, you should leave the apartment in a reasonable state and remove your rubbish (garbage). Failure to do so may result in you being charged up to 50 euros for the extra work imposed upon our cleaning staff.
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8. The apartments are cleaned between guests only,
unless otherwise specified (see answer 1). During your stay you are responsible for
the cleanliness of the apartment.
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9. The keys are given to you on arrival at the address mentioned in your confirmation e-mail and upon signature of your rental contract. The meeting point is normally the apartment itself, however, in some cases this may also be at the property manager’s office. You will be met there at a time specified by you, subject to our policy of arrival and departure times (below).
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10. Arrivals should normally be between 4pm and 10pm, and departures should be before 11am. All agreements in relation to this should be discussed directly with the apartment manager.
For late arrivals you will have to pay a surcharge to the person receiving you, of 30 euros after 10 PM and 50 euros after 1 AM.
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11. The owner or their representative will meet
you at the apartment.
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12. There are no extra charges for gas, electricity
etc.
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13. Most of the apartments require a minimum stay of three nights, however, there are some apartments that can be booked for two nights under certain conditions and at a special rate. Availability and price are calculated automatically. .
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14. When booking the apartment you pay a downpayment of 20%, this downpayment is not refundable. On arrival at the apartment you pay the remaining 80% which, once paid, is also, non-refundable.
Modification of dates or accommodation will be subject to availability and approval. There will be an administration charge of 30 euros for each change at the time of making the modification, and the portion of the down payment relating to any decrease in total value of the booking will not be refunded.